Email support

Email support

Get free, confidential support by email from a trained volunteer. You can write to us at any time.

Whatever is causing you concern, we’re here to listen. Whether it’s your mental health, your studies, worries about money or relationships, we can support you and help you move forward.

This service is provided in partnership with The Mix.

What can you expect from this service?

You can email the helpline at any time, and we will aim to respond within 24 hours. Try to include as much detail as you can about whatever is causing you concern.

A trained supporter will respond to your email reflecting on what you’ve written, asking some questions and making some suggestions.

Your conversation with the supporter will normally involve a few emails back and forth.

More about this service

What can I speak to you about?

You can talk to us about anything that is causing you concern or distress. Whether it’s your mental health, your studies, money, housing or relationships, we’re here to listen and help you move forward.

Is it free?

Yes.

Is it confidential?

We believe you have the right to use our services confidentially, meaning what you say stays with us. However, sometimes we might contact other agencies or organisations to get you, or someone else, help.

If we contact another agency or organisation we will always try and do this with you knowing and with your consent. We would do this without your consent if we believe there is a serious risk of harm to you or someone else.

You can also find out how your personal information is collected and used to improve our service.

When is it open?

You can email us at any time, and we will aim to get back to you within 24 hours.

What kind of training and support do volunteers get?

All our staff and volunteers undergo 30 hours of specialist training, including specialist modules on managing mental health conditions such as suicide and suicidal ideation, anxiety, depression and self-harm.