Phone support

illustration of a person with a headset

Get free, confidential support by phone from a trained volunteer, from 3pm to 12am every day.

Whatever is causing you concern, we’re here to listen. Whether it’s your mental health, your studies, worries about money or relationships, we can support you and help you move forward.

This service is delivered in partnership with The Mix.

What you can expect from this service?

When you call us, we’ll connect you with a trained helpline supporter.

The helpline supporter will listen and help you talk through any issue that you are experiencing.

The helpline supporter will provide you with the time, support and tools to help you to move forward.

More about this service

1. What can I speak to you about?

You can talk to us about anything that is causing you concern or distress. Whether it’s your mental health, your studies, money, housing or relationships, we’re here to listen and help you move forward.

2. Is it free?

Yes. Our helpline is available through a freephone number.

3. Is it confidential?

We believe you have the right to use our services confidentially, meaning what you say stays with us. However, sometimes we might contact other agencies or organisations to get you, or someone else, help.

If we contact another agency or organisation we will always try and do this with you knowing and with your consent. We would do this without your consent if we believe there is a serious risk of harm to you or someone else.

4. When is it open?

Our phones are open 7 days a week from 3pm to 12am.

5. What kind of training do staff and volunteers get?

All our staff and volunteers undergo 30 hours of specialist training, including specialist modules on managing mental health conditions such as suicide and suicidal ideation, anxiety, depression and self-harm.